skill assessment

Customer Service Skills Profile

Helps individuals assess and strengthen their competencies in seven crucial customer service areas.

Dealing With Conflict Instrument

A self-assessment tool to help individuals understand and enhance their conflict handling style

Empathy Construct Rating Scale (Package of 5)

The Empathy Construct Rating Scale (ECRS) is am self-scored tool to assess empathy levels in both individuals and organizations. Each package includes 5 copies of the ECRS.

Empathy Construct Rating Scale Leader's Guide

The companion to the Empathy Construct Rating Scale (ECRS)—the ECRS Leader’s Guide provides information on the how to use the ECRS, how to interpret the data, a list of additional resources/bibliography and reprints of related articles.

Insight Inventory

An easy to use. self scoring tool that helps individuals assess and enhance their interpersonal skills, helping to develop productive relationships.

La Monica Empathy Profile: Perception by Others (Package of 5)

The La Monica Empathy Profile: Perception by Others is a tool that enhances the feedback gained by the use of the La Monica Empathy Profile. Packet of 5 assements.

Management Effectiveness Profile

The Management Effectiveness Profile is a competency based assessment that can provide individuals with a valuable snapshot of their managerial strengths and weaknesses.

Negotiating Skills Inventory

A tool to help individuals assess and enhance their negotiating skills. This self assessment measures competencies across five skills crucial to successful negotiating. Part of the Selling Skills Series.

Negotiation Effectiveness Profile

A tool to help individuals assess their level of competency in six areas key to the negotiation process.

Selling Skills Profile

A tool to help individuals assess and enhance their selling skills. Using the 5 x 5 Selling Process™ Model, individuals get valuable insight on how to maximize results while building successful client relationships.