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Ordering Information / My Account

To Place an Order:

Click here to order online.

By phone:

800-359-2553 (Inside the US)
845-351-2620 (International)

By email:

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Ordering  Information:

Quantity discounts: 

There are quantity discounts available on most products.  Discounts will be automatically calculated when quantity is entered.  If you have any questions about discounts or pricing, please call us at 845-359-2553.

Corporate/Organization/Government Discounts

Many of our clients have pre-arranged discounts.  Please enter your Account Code on the order screen, and your discount will automatically be applied to your order.  If you do not know your account code, or would like to inquire if your account receives a discount, please call us at 800-359-2553.

Purchase Orders:

Many of our clients prefer to place orders via a Corporate Purchase Order.  Please email your purchase order to us at and we will process it right away.

Sales Tax:

Our orders are shipped FOB Tuxedo Park, NY unless drop shipped from another warehouse.  We collect sales tax on all orders shipped to New York, unless a tax-exempt status has been confirmed and noted in your account prior to receipt of your order. To advise of  your tax-exempt status, please call us at 800-359-2553.  All duties and taxes associated with international orders are the responsibility of the recipient.

Shipping Information:

Within the Continental US: 

Our standard shipping is UPS Ground.  Under certain circumstances, some orders may be shipped via FedEx or USPS Standard Shipping may take from 3 to 7 days, based on delivery address.  Expedited delivery is available.  We can provide overnight or 2 day shipping upon request at an additional charge.  Please call 800-359-2553 to make arrangements. 

International and Outside the Continental US:

Our standard shipping to these destinations is Federal Express. Please call for a custom quote, or email your order and we will calculate shipping and submit for your approval before finalizing your order.

Payment Information:

Payment is due at time of order, unless prior arrangements have been made.  We accept Visa, MasterCard, Discover and American Express.  If you have an account and would prefer to be invoiced, please enter your account code/customer number at time of order, and you will be invoiced Net/30.  If you would like to set up an account, please call us at 1-800-359-2553.


We accept returns of print-based, in stock assessments within 30 days of purchase. A restocking fee of 20% may apply, and orders calculated with a quantity discount will be re-calculated based on net quantity purchased after discount. Videos, Leader’s/Facilitator’s Guides, electronic report credits, and any custom ordered products are not returnable. If you would like make a return, please call 800-359-2553 for a Return Authorization Code.

Product Availability:

Need a product and do not see it listed? In addition to the products on this website, we also have available a wide range of products from other training and development publishers who have complementary products and services.  If you are interested in a specific training and development resource, please call us at 800+359-2553, or email us at  If it is in stock with one of our affiliated publishers, we will provide it to you at list price, and also deduct your organizational discount (if applicable).  If we do cannot make it available, we will try to give you contact information were you can purchase it.  We want to be your single source to meet your training and development needs!

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